Examining Successful ERP Projects in Middle-East and South-East Asia

This research examines critical success factors that influence the ERP systems implementation in a Middle-Eastern country and compares the results with findings in South-East Asia. Four critical success factors (top management support, teamwork and composition, enterprise-wide communication, and project management program) were recognized and employed to gather practical evidence. Moreover, organizational culture was investigated to determine whether it has any moderating effect on the four variables in relation to success of ERP implementation. A survey questionnaire was distributed to Iranian ERP adopters. The collected data was examined utilizing the Structural Equation Modeling (SEM) and compared with results of Malaysian ERP adopters. The outcomes showed that ERP implementation success in Iran is influenced by top management support, teamwork and composition, enterprise-wide communication, and project management program, while the findings in Malaysia only support the critical role of enterprise-wide communication and project management program. It was also found that organizational culture moderates the relationships between top management support, teamwork and composition, enterprise-wide communication, project management program and success of ERP implementation in Iran, while the results in Malaysia only support that the organizational culture moderates the relationships between enterprise-wide communication, project management program and success of ERP implementation.